Terms and Conditions

Intellectual Property

All of the content on this website is owned by me unless otherwise credited (such as licensed images). You’re welcome to download, print, and use materials for your own personal, non-commercial use, as long as you credit me appropriately.

If you’d like to use anything beyond that—such as in a professional or commercial context—please get in touch to ask for permission. Sharing is welcome, but altering or misrepresenting the content is not.

You may share hypnosis recordings with close friends or family for personal use, but they must not be copied, resold, or redistributed. All course materials, worksheets, and downloads are for your personal use only.

Confidentiality and Privacy

Any personal information you share with me will be kept safe and used only for the purposes stated. I never share or sell your data. More details are available in my Privacy Policy.

Bookings

When you book a service or discovery call, please send me your email address so I can share joining instructions and updates. While I’ll always do my best to make sure emails reach you, I can’t take responsibility once they’ve left my server.

Video sessions are typically held on Zoom or Care Patron. After our first appointment, you’re welcome to contact me by WhatsApp or text to arrange further bookings, but please avoid sharing sensitive or personal information over these channels.

Payments and Refunds

Invoices are sent out weekly and should be paid on the day of your session at the latest.  All payments must be made in pounds sterling.

Refunds aren’t available for sessions that have already taken place or for block bookings. Block bookings are available after we’ve completed at least two counselling sessions together.

Coaching Programmes and Online Courses

When you sign up for a course or coaching programme, you’re committing to the full cost of the programme. Payment plans are available, but please note that they’re still a commitment to the full amount—even if you decide not to finish the course.

Because course content is delivered digitally and often includes instant access to materials, I’m unable to offer refunds for online courses or coaching programmes, including the 12-week ADHD coaching course. Please ensure it’s a good fit before purchasing.

Everything provided—videos, handouts, audio recordings, worksheets—is for your personal use only. Please don’t copy, share, or reuse content without written permission.

Hypnosis Recordings and Meditations

My hypnosis and meditation recordings are designed to support your wellbeing and personal growth, but they’re not a substitute for professional medical advice, diagnosis, or treatment.

Please do not listen to these recordings while driving or operating machinery. If you are pregnant, or have a history of epilepsy, psychosis, or any condition that may be affected by hypnosis or deep relaxation, please consult with your GP or mental health professional before listening.

As these recordings are digital products with immediate access, I’m unable to offer refunds once they’ve been purchased.

Online Appointments

I offer sessions via Zoom or Care Patron. While I strive to ensure everything runs smoothly, I can’t guarantee the performance of these platforms. If you have trouble connecting, I won’t be able to offer compensation, but I will happily reschedule or offer a phone session instead. If the issue is on my end, I will offer a full refund or reschedule at your convenience.

Cancellations and Amendments

Sometimes things come up—on both sides. If I ever need to cancel or change an appointment, I’ll let you know straight away and either reschedule or refund you in full.

If you need to cancel, please give at least 48 hours’ notice to receive a full refund. Cancellations with less than 48 hours’ notice will be charged in full. If you arrive more than ten minutes late for a session, the call will be closed and the session considered missed and the full cost of the session will apply.

Accuracy of Content

I aim to keep everything I share on this website accurate and helpful, but mistakes can happen. Any views expressed on the site are my own or those of guest authors, and don’t represent professional or legal advice.

Sometimes I link to other websites or resources. While I do my best only to share helpful content, I’m not responsible for their accuracy or any issues that may arise from visiting external sites.

Limits of Liability

I’m not liable for any loss, damage, or emotional distress resulting from use of this website or my services. This includes issues with external software (e.g. Zoom), access interruptions, or anything outside of my control.

If I ever have to cancel a booking, my liability is limited to the amount you paid me for that service—I can’t cover travel, time off, or other associated costs.

Hacking, Intrusions, and Cyber-Attacks

Do not attempt to access or alter the backend of my website. If there’s any unauthorised activity detected, I may block access and take legal steps if necessary. I’m not responsible for losses caused by access being restricted due to security measures.

Circumstances Beyond My Control

If an unexpected event—such as a power outage, internet failure, illness, extreme weather, or national emergency—prevents either of us from fulfilling our commitments, we’ll both be released from responsibility for that period.

Severance

If any part of these Terms and Conditions is found to be unenforceable, it will be removed. Everything else remains valid and enforceable.

Legal Jurisdiction

I’m based in Scotland, and Scottish law applies to these Terms and Conditions. Any disputes will be resolved under Scottish legal jurisdiction.

Last Updated 19 April 2025